Effective date: September 23, 2026
AD Movers LA (“AD Movers”, “we”, “us”) is a fully insured moving company based in the New Orleans metro area. This Privacy Policy explains what information we collect through our website at admoversla.com, our customer portal, and our AD Movers iPhone app, why we collect it, and the choices you have.
If you have a question about anything here, call or text us at 504-237-0855 or email info@admoversla.com.
The short version
- We collect what we need to quote your move, show up at the right place, and bill you correctly.
- We do not sell your personal information to anyone, ever.
- We never share your phone number or email with other movers, lead brokers or advertisers.
- We do not collect payment card numbers. Our payment processors handle those directly.
- You can ask us to delete your information at any time.
Information we collect from customers
Information you give us
When you request a quote or book a move, through our website, our app, or over the phone, we collect:
- Your name, phone number and email address
- The addresses you are moving from and to, including access details such as floor, stairs or elevator
- Your move date and the size of your home
- Details about your belongings, including any special or fragile items you tell us about
- Notes you send us through the customer portal
Information created when we serve you
- Your estimates, invoices, and the record of what was paid
- Text messages and emails between you and our team
- Records of calls to and from our business line, including call length and outcome
- Notes our team writes about your move
Payments
We do not collect or store credit or debit card numbers. Deposits and payments are processed by Stripe and Clover, who handle card data under their own privacy policies. We receive only the amount, the date, and a confirmation that the payment succeeded.
Information we collect from our crew
Our movers use the same app to clock in and out and to run their jobs. For crew members who are signed in to a team account, we collect:
- Clock in and clock out times and hours worked
- Location, including in the background while a job is active. This lets dispatch see where the crew is on the map and give customers an accurate arrival window. Location is collected only while a crew member is on the clock for an assigned job. It is not collected when they are off duty, and it is never used to track anyone outside of work.
- Job assignments, pay records and tips
Crew members can turn off location permission at any time in iOS Settings. Doing so stops location sharing, though dispatch will no longer be able to give customers live arrival times.
Information the app collects automatically
- Push notification tokens. If you allow notifications, we store the token your device gives us so we can send you updates about your move, such as a confirmation or an arrival window. We use it for nothing else.
- Sign in with Apple. If you sign in with Apple, we receive the name and email address you choose to share. If you use Apple’s private relay address, that is what we see, and it works fine for us.
- Caller ID. The app includes an optional iPhone caller ID feature so our number shows as “AD Movers” when we call you. This works entirely on your device. Your call history is never sent to us and we cannot see who else calls you.
- Basic app and device information such as app version and device type, used to diagnose problems.
Text messages
When you give us your phone number to request a quote or book a move, you agree that we may text you about that move: your quote, your booking confirmation, your arrival window, and follow ups about your request. Message and data rates may apply. Reply STOP to any message to stop receiving texts, and HELP for help. We do not send marketing texts to people who have not asked us for a quote, and we do not share your number with anyone for their own marketing.
How we use your information
- To give you a price and answer your questions
- To schedule your move, assign a crew, and get to the right address on time
- To send you your estimate, confirmation, arrival window and invoice
- To take payment and keep accurate business records
- To follow up if you asked for a quote and we have not heard back
- To improve our pricing and service, and to run our business day to day
Who we share it with
We share your information only with companies that help us run the business, and only to the extent they need it:
- Payment processors (Stripe, Clover) to take deposits and payments
- Messaging and email providers to deliver our texts and emails to you
- Google Calendar to schedule jobs for our crew
- Hosting and infrastructure providers that store our data securely
We also share information where the law requires it, or to protect our rights, our crew or our customers. Beyond that, we do not share your information.
We do not sell your personal information, and we do not share it with lead brokers, other moving companies or advertisers.
How long we keep it
We keep customer records for as long as needed to serve you and to meet our tax, insurance and legal obligations, which for completed moves is generally seven years. If you asked for a quote and never booked, we keep that request for up to two years in case you come back to us, unless you ask us to delete it sooner.
Your choices and your rights
- See your information. Ask us and we will tell you what we hold about you.
- Correct it. Tell us what is wrong and we will fix it.
- Delete it. Ask us to delete your information and we will, unless we are required to keep a record of a completed move for tax or legal reasons.
- Stop texts. Reply STOP to any message.
- Stop emails. Use the unsubscribe link, or just tell us.
- Turn off location or notifications in iOS Settings at any time.
To make any of these requests, call or text 504-237-0855 or email info@admoversla.com. We will respond within 30 days.
Deleting your account and data from the app
If you created an account in the AD Movers app and want it and its data removed, email info@admoversla.com from the address on the account, or text 504-237-0855, and ask us to delete it. We will confirm and delete it within 30 days, apart from records of completed moves that we are legally required to retain.
Security
Customer data is stored on access controlled servers and transmitted over encrypted connections. Only our team members who need access to do their jobs have it. No system is perfect, but we treat your information as if it were our own.
Children
Our services are for adults arranging a move. The app is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.
Website analytics and cookies
Our website uses standard analytics to understand which pages people find useful and where our visitors come from. This tells us things like which city pages get read, not who you are personally. You can block cookies in your browser settings.
Changes to this policy
If we change this policy we will update the effective date at the top of this page. Material changes will be announced on this page before they take effect.
Contact us
AD Movers LA
New Orleans and Metairie, Louisiana
Phone and text: 504-237-0855
Email: info@admoversla.com
Web: admoversla.com